1. Introduction
Clearline ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
2. Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when using our services, including:
- Name and contact details (email address, phone number, postal address)
- Property information (address, type, number of bedrooms, condition)
- Financial information relevant to property valuations
- Communications you send to us
- Information provided in forms on our website
Automatically Collected Information
When you visit our website, we may automatically collect certain information including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information helps us improve our website and services.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and maintain our services
- To process your enquiries and respond to your requests
- To assess properties for our guaranteed rent scheme
- To communicate with you about our services, including updates and promotional content
- To improve our website and user experience
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Legal Basis for Processing (GDPR)
Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:
- Consent: When you have given clear consent for us to process your personal data
- Contract: When processing is necessary for the performance of a contract with you
- Legitimate Interests: When processing is necessary for our legitimate business interests
- Legal Obligation: When we need to comply with a legal requirement
5. Data Sharing and Third Parties
We may share your information with:
- Service Providers: Third parties who assist in operating our website and delivering our services
- Business Partners: Trusted partners involved in property management and related services
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets
We do not sell your personal information to third parties for marketing purposes.
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. The retention period may vary depending on the context of the services we provide and our legal obligations.
8. Your Rights
Under data protection law, you have rights including:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of how we use your data
- Right to Data Portability: Request transfer of your data to another organisation
- Right to Object: Object to processing of your personal data
- Right to Withdraw Consent: Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us using the details below.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. International Transfers
Your information may be transferred to and processed in countries other than the UK. When we transfer data outside the UK or European Economic Area, we ensure appropriate safeguards are in place to protect your information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
- Email: info@clearline.co.uk
- Phone: 0700 000 0000
- Address: Clearline, Birmingham, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.